Privacy Statement

Privacy Policy v1.00

Protecting your personal details
Last updated: 24th September, 2014

Please read carefully

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it:

Basic identification and contact information, such as your name and contact details.

This information is used:

to provide you with the services which you request;
to maintain our accounts;
for billing;
to enable us to answer your enquiries;
for verifying your identity for security purposes;
for marketing our services and products;
to help make our web site as useful to you as possible;
information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Your domain name and IP address are recognised by our servers and the pages that you visit are recorded. This information is used:

in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
to send you news about the services to which you have signed up;
to tell you about other of our services.

Cookies

Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited.

Screen Size

In order to serve our website in the most appropriate format for the device are using we check the width your browser is running at. We store the width in a cookie called resolution. The only information stored in the cookie is the number of pixels that make up the width of your browser eg. 1024. The cookie is set to expire when your session ends or close your browser and nothing that can track or identify you personally is stored.

Google Analytics

We use Google Analytics, which uses cookies, to help analyse how visitors use our website. Cookies set are:

_utma - Typical content: randomly generated number, expires: 2 years
_utmb - Typical content: randomly generated number, expires: 30 minutes
_utmz - Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search), expires: 6 months
_utmc - depreciated.

Affiliate information

This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used :

to maintain our accounts and affiliate records;
for billing;
to enable us to answer your enquiries;
for verifying your identity for security purposes;
to send you news about the services to which you have signed up;
to tell you about other of our services.

Business information

This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.Â

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at: Alterego, 4 Torrance Avenue, East Kilbride, Glasgow G75 0RN